+34 964975107
By placing an order on this website with TROPITOP, you are purchasing products at a fixed price, which is clearly shown on the corresponding product page.
These general terms and conditions regulate the purchase of products offered on the website tropitop.com.
To purchase via the website, the customer must register as a user and accept these General Terms and Conditions without reservations. The purchasing process is detailed step by step on the website once the product is selected.
TROPITOP products are intended for end consumers, for their own consumption or for those for whom they are responsible, as well as for businesses.
By placing an order, the customer confirms that they are of legal age and have the legal capacity to be bound by these purchase terms.
Information regarding data protection and security is available under the “Privacy Policy” tab on this website.
When registering as a user, you may receive passwords which are your sole responsibility. You must always protect their confidentiality and take necessary measures to prevent unauthorized access.
You are responsible for the accuracy of the data provided and for ensuring they belong to you and not to third parties.
Deliveries are made through specialized courier services during their standard delivery hours.
Shipping costs are automatically calculated during checkout, based on the destination, quantity, and weight of the products purchased. These costs are shown clearly and transparently before the order is finalized.
Delivery service and timelines depend on the courier company assigned to each order. At Tropitop, we work with logistics providers who ensure fast and secure deliveries so that our fruits arrive in optimal condition.
If the delivery cannot be completed after 2 attempts, or if the customer unjustifiably refuses the delivery, we reserve the right to cancel the order without refund. In case of delays caused by the courier, we will assess the situation and offer a suitable solution.
Each case will be handled individually by contacting both the customer and the delivery company to provide the best possible resolution.
If your delivery is delayed due to natural ripening processes or the inability to harvest, we will inform you via email and/or phone call.
All prices displayed in our online store include applicable taxes and shipping costs, which are clearly shown at the time of purchase.
Tropitop guarantees the price shown at the time of order confirmation, even if conditions change or promotions end later.
We reserve the right to update prices, temporarily suspend product availability, or change terms without prior notice. Promotions will be valid as explicitly stated on the website.
You can download or print your invoice in electronic format from the Client Area under "Your Account" > “Order History and Details,” where a “Invoice” column allows you to download the PDF.
Alternatively, you can request an invoice by email at info@tropitop.com.
According to consumer regulations, customers have the right to withdraw from their purchase within 14 calendar days from receiving the order, as long as the products are non-perishable.
This right does not apply to perishable items such as fruits, vegetables, or foodstuffs that spoil or expire quickly, as stated by law.
It can be exercised for non-perishable products (e.g. olive oil, honey, jam), as long as they have not been opened or tampered with.
Withdrawal is not permitted in the following cases:
Personalized or made-to-order products.
Products inseparably mixed with others after delivery.
Sealed items that cannot be returned for health or hygiene reasons and have been unsealed.
To exercise this right, you must clearly notify us in writing via email (info@tropitop.com), postal mail, or by using the withdrawal form found at the end of these terms.
After the 14-day period, Tropitop will not accept returns based on withdrawal.
Order cancellations by the user are subject to Tropitop’s operational timelines and must be communicated 2 to 4 days prior to the scheduled delivery date, or at least 24 hours before dispatch.
Cancellations outside this period will not be processed, and the customer must accept the order.
TROPITOP guarantees your satisfaction with the quality of the product at all times.
TROPITOP products are not subjected to artificial processes. All our fruits are harvested and shipped directly from the field, without refrigeration chambers or handling procedures that affect freshness.
Product images on the website are for illustrative purposes and may not exactly match the appearance of the delivered items, as they are natural and variable products.
TROPITOP guarantees that the product delivered matches the characteristics advertised.
We aim to deliver every order in perfect condition. However, if your order arrives with an issue (damaged, spoiled, or missing product), please contact us within 48 hours of receipt.
Given the perishable nature of our fruit, it is essential that claims are submitted promptly. To facilitate resolution, please attach clear photos or videos showing the issue.
Send your claim via email to soporte@tropitop.com or via WhatsApp to +34 686 854 889. Our customer service team will review your case and offer a fair solution as quickly as possible, keeping you informed throughout the process.
Our goal is your satisfaction — both with product quality and customer service.
TROPITOPNATURE TROPICAL FRUIT, S.L.UEmail: soporte@tropitop.comPolígono Industrial Ull Fondo – Carrer Marisol, 1412539 Les Alqueries – Castellón – SpainPhone: (+34) 964 975 107WhatsApp: (+34) 686 854 889
(Only fill out and send this form if you wish to withdraw from the contract)
To the attention of NATURE TROPICAL FRUIT, S.L.U.Address: Carrer Marisol, 14, 12539 Les Alqueries, Castellón, SpainEmail: info@tropitop.com
I hereby notify you that I wish to exercise my right of withdrawal from the contract of sale for the following product:
Order number: ____________________________Order date: ___ / ___ / ______Delivery date: ___ / ___ / ______Name of consumer: _________________________Address of consumer: _______________________Signature of consumer (only if submitted in hard copy): ____________Date: ___ / ___ / ______
You may also provide any additional information you consider relevant: ________________________
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