+34 964975107
1. Purpose and general issues.
By contracting through this website with TROPITOP you will purchase their products for a certain price, which is also detailed on your page.
These general conditions of purchase regulate the purchase through the website tropitop.com regarding the products offered on it.
To purchase through the website, the customer must register as a user and accept these General Conditions, without reservation. The purchase procedure is detailed step by step on the website itself once the product is chosen.
2. Capacity to contract.
TROPITOP products are intended for final consumers, and for the own consumption of the customer or persons for whom the customer is responsible, as well as companies.
The customer, by contracting, acknowledges that he/she is of legal age and has sufficient legal capacity to be bound by these terms and conditions of purchase.
3. Information security and data protection.
The information that you should know about data protection and security, you can consult the tab "Privacy Policy" of this website.
When registering as a user, you may receive passwords that you must use to log in and for which you are solely responsible, so you should always protect their confidentiality and take the necessary measures to prevent others from accessing them.
You are responsible for the veracity of the data entered and that they are yours and not those of third parties.
4. Shipping and delivery conditions.
Deliveries will be made by the transport agency designated for this purpose, during the normal delivery schedule of the same.
Shipping costs will be detailed in the corresponding section of the website depending on the different cases that may exist.
The delivery service will depend on the transport agency.
- The customer refuses it without giving a reason.
- When the delivery is impossible after two attempts by the deliveryman.
In case of delay in the delivery of the order due to the fault of the carrier, we are not responsible.
The shipment of your order may be delayed due to the natural ripening process of the fruit, if so, you will be announced through an email and / or a phone call,
5. Prices.
The price of each product and the detail of taxes and shipping costs, is indicated on the website itself, in the section corresponding to product catalog.
TROPITOP guarantees the price established on the day you placed the order regardless of the day of delivery, even if the offer or initial price is not in force at that time.
TROPITOP can modify unilaterally on its website, in any case and without prior notice, the prices of the products, as well as suspend or cancel its sale temporarily or permanently.
The validity of the offers will have the character that is established on the web.
6. Return policy
Due to the perishable nature of the products sold by TROPITOP, the right of withdrawal for the consumer is excluded.
TROPITOP guarantees at all times your satisfaction with the quality of the product.
TROPITOP products are not subjected to any artificial process. The fruits offered ripen naturally on the tree and are delivered directly to the consumer, without any intermediate handling or storage procedures.
The photographs you see on our website of the products do not have to match exactly with the fruit finally received, as they are merely illustrative images.
TROPITOP guarantees the quality of the requested product and that it matches the characteristics offered by us.
In any case we clarify that if eventually the product or part of it arrives in poor condition, TROPITOP is committed to compensate in future orders the amount of the pieces in poor condition with a discount code of an amount similar to the amount of those pieces, provided that the incident is notified within 48 hours of receipt of the order via e-mail soporte@tropitop.com, attaching illustrative images or videos.
The discount code can be used on any product on our website and is valid for a period of one year. It cannot be used in combination with other offers in force.
In the event that the box arrives open and parts are missing, the customer must notify the incident within a maximum period of 48 hours from receipt of the same along with a photograph of the goods with the missing weight and we will send you a discount code for the next purchase of the amount of the missing parts.
You can contact the Customer Service team through the following ways:
TROPITOP
NATURE TROPICAL FRUIT, S.L.U
soporte@tropitop.com
Polígono Industrial Ull Fondo - Carrer Marisol,14
12539 Les Alqueries
Castellón - Spain
Teléfono:(+34) 964975107
You are sponsored by another users? Enter their email or ID into the field.