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COOKIE POLICY
Pursuant to Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, we inform you that this website uses cookies in order to improve and optimise the user experience. Below you will find detailed information on what cookies are, what types we use on this website, how you can change your settings, and what consequences disabling them may have.
What are cookies?
Cookies are files that contain small amounts of information and are downloaded to the user’s device when visiting a website. Their main function is to recognise the user each time they access the site, thereby improving the quality, personalisation and usability of browsing.
Cookies are essential for the functioning of the Internet; they cannot harm the user’s computer/device and, if enabled in your browser settings, they help us detect and fix possible malfunctions on the site.
What types of cookies do we use and for what purpose?
On our website we use cookies to improve the user experience, ensure the proper functioning of the page, and analyse how visitors use our services. Cookies allow preferences to be remembered, make browsing easier, and tailor content in a personalised way.
The cookies we use can be classified according to various criteria: the entity that manages them, how long they remain active and their purpose.
1. According to the entity that manages them
First-party cookies: These are generated directly by our website. They are usually intended for essential functions such as cart management, login, or customisation of the interface according to the user’s preferences.
Third-party cookies: These are set by services outside our domain, such as analytics tools (Google Analytics), advertising services (Google Ads, Facebook Ads) or payment platforms (Stripe). These cookies are commonly used for statistical analysis, advertising or integration with social networks.
2. According to how long they remain active
Session cookies: Temporary cookies that remain active only during the browser session. They are automatically deleted when the browser is closed. They are useful for enabling smooth browsing, keeping the user session, or dynamically managing content.
Persistent cookies: Remain stored on the user’s device for a defined period, which may vary depending on the cookie’s purpose. They allow the user to be remembered on future visits, facilitating access to personalised services or preserving previously selected preferences.
3. According to their purpose
Technical or necessary cookies: Essential for the basic functioning of the website. They enable functions such as navigation, traffic control, access to restricted areas or making purchases. These cookies do not require consent, as they are indispensable to provide the requested service.
Personalisation or functional cookies: Allow information to be remembered such as the selected language, the region from which the user accesses the site, or the type of browser, in order to provide a more personalised experience.
Analytics cookies: Collect information about users’ browsing behaviour in order to improve content, measure site performance and understand how visitors interact. These may be first-party or third-party, such as Google Analytics.
Advertising or marketing cookies: Used to display ads relevant to the user, based on their browsing habits. They also allow the effectiveness of advertising campaigns to be measured. These cookies help build a user profile—without directly identifying them—to offer content and ads tailored to their interests.
At Tropitop, our commitment is to ensure transparency and provide the user with proper control over the use of their data. Therefore, we provide tools to accept, refuse or configure the use of non-essential cookies, always respecting your preferences and privacy.
TropiTop’s commitment
We guarantee transparency and control over the use of your data. We provide tools to accept, refuse or configure non-essential cookies, always respecting your preferences and privacy.
Use of Cookies by TropiTop
1. Necessary (technical) cookies
| Name | Description |
|---|---|
| PHPSESSID | Keeps the user session active. |
| PrestaShop-* | Manages the session and the cart in the online shop. |
| cookiehub | Controls the user’s cookie consent. |
| ts, tsrce, tscsi | Security and payment validation cookies. |
| insp_* | Technical session cookies used by Hotjar/Inspectlet. |
2. Preference cookies
| Name | Description |
|---|---|
| c_user | Identifies the user in the Facebook session. |
| user | Stores user identifiers to remember settings. |
3. Analytics cookies
| Name | Description |
|---|---|
| _ga | Google Analytics: used to distinguish users. |
| _gid | Google Analytics: stores a unique identifier for statistics. |
| _gat, _gat_gtag_UA_* | Google Analytics: throttles requests. |
| __insp_* | Collects information on user interaction. |
| datr | Facebook: identifies the browser for security purposes. |
| sb | Facebook: used for security and detection of suspicious activity. |
4. Behavioural advertising cookies
| Name | Description |
|---|---|
| fr | Facebook: displays relevant ads and measures performance. |
| xs | Facebook: used together with c_user for authentication and advertising. |
| fbc, fbp | Facebook Pixel: tracks visits for personalised ads. |
| IDE, test_cookie, AEC | Google Ads: conversion tracking. |
| NID, 1P_JAR, SID, HSID... | Google: advertising targeting and security. |
| ADS_VISITOR_ID | Unique ad identifier in Google Ads. |
How can you disable or configure cookies?
From www.tropitop.com, and in compliance with current regulations, we provide the necessary information so that you can configure your browsers safely and easily, thus protecting your privacy regarding the use of cookies.
Additionally, you can manage, block or delete cookies already installed through your browser’s settings. Please note that if you decide to block certain cookies, some website features or specific areas of our services may not display correctly or may become unavailable, negatively affecting your browsing experience.
Below are direct links to the support pages of the most commonly used browsers, where you can find detailed instructions on how to allow, block or delete cookies:
- If you use Microsoft Edge (Internet Explorer), go to the Tools > Internet Options > Privacy > Settings. More information.
- If you use Firefox, go to the Tools > Options > Privacy > Cookies. More information.
- If you use Chrome, go to Options > Advanced Options > Privacy. More information.
- If you use Opera, in Security and Privacy you can configure the browser. More information.
- If you use Safari, in Preferences > Security or Privacy you can configure the browser. More information.
If you use another browser, please consult its policy on installing, using and blocking cookies.
Controller of Personal Data Processing
In accordance with Regulation (EU) 2016/679 of 27 April, on the protection of natural persons with regard to the processing of personal data (GDPR), and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), the User is informed of the following aspects regarding the processing of their personal data:
Who is responsible for processing your data?
Owner: NATURE TROPICAL FRUIT, S.L.U.
VAT ID: B44531150
Registered address: Carrer Marisol 14, 12539 Les Alqueries (Castellón), Spain
Contact phone: (+34) 964 975 107
Email: rgpd@tropitop.com
NATURE TROPICAL FRUIT, S.L.U. acts as the Controller for the personal data collected through the website www.tropitop.com and guarantees compliance with legal provisions on data protection.
Purpose of processing
- Maintain a commercial relationship with the User.
- Send commercial and advertising communications by electronic or physical means, present or future, related to our own products and services.
- Produce statistical studies on the use of the website.
- Develop personalised Google Ads campaigns in accordance with browsing profiles.
- Send the website’s newsletter.
Legal basis for processing
Data processing is based on the explicit consent given by the User, in accordance with Article 6.1(a) of the GDPR. Such consent may be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.
Data retention
Technical cookies will be retained only for the User’s active session.
Data collected through third-party cookies (such as analytics or advertising) may be retained for a maximum period of two years, unless the User requests their deletion earlier.
Recipients
Data will not be disclosed to third parties, except where there is a legal obligation or where it is essential to provide the service requested by the User.
User rights
- Withdraw consent at any time.
- Access, rectify, erase and port their personal data.
- Request restriction of or object to processing.
- Lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if they consider that the processing does not comply with current regulations.
How can you exercise your rights?
The User may exercise their rights by sending an explicit request through any of the following means:
Postal mail:
NATURE TROPICAL FRUIT, S.L.U.
Carrer Marisol 14
12539 Les Alqueries (Castellón)
Spain
Email: rgpd@tropitop.com