PRIVACY POLICY

This Personal Data Protection Policy (hereinafter, "Privacy Policy") governs the processing of personal data of customers and/or potential customers who contract or are interested in contracting the services of NATURE TROPICAL FRUIT, S.L.U, in accordance with the applicable data protection legislation (Regulation EU 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights).

Who is responsible for the processing of your personal data?

Data Controller: NATURE TROPICAL FRUIT, S.L.U
Registered address: Carrer Marisol 14
City: Les Alqueries – Castellón
Postal Code: 12539
VAT ID: B44531150
Phone number: +34 964975107
Email: rgpd@tropitop.com

You confirm and guarantee the accuracy and truthfulness of the data provided, and that said data reflect your current situation. You also commit to notify any changes following the procedure set out in the section on the exercise of your rights.

For what purposes do we process your personal data?

We inform you that all data processed by NATURE TROPICAL FRUIT, S.L.U are necessary for the purposes described in this Privacy Policy, and failure to provide them would prevent proper management of our relationship with you.

Below are the purposes for which your data is processed and the legal bases:

I. Processing based on the performance of the contractual relationship:

Managing the business relationship and handling various requests for information about our services.
Formalizing the contractual relationship.
Managing, maintaining, and effectively controlling the relationship derived from the contracted services.

If you do not authorize the processing of your data for the above purposes, this will not affect the maintenance or performance of the contractual relationship.

II. Processing based on the legitimate interest of NATURE TROPICAL FRUIT, S.L.U:

Sending advertising and commercial communications about services similar to those contracted.
Conducting satisfaction surveys to improve processes.
Storing electronic communications (email, chat, SMS, messaging apps, social media, etc.) and access logs for quality control, security, or as legal evidence.
Analyzing and improving the website and services.
Creating behavior models using anonymized data to improve or develop new services.
Properly handling data protection rights requests.
Disclosing your data to public authorities when legally required.

III. Processing based on your explicit consent:

Sending general and personalized commercial communications through any means, including electronic ones.
Using own and third-party cookies to improve our services and display ads based on your browsing preferences.
Transferring your data to a third party designated by you when exercising your right to data portability.

Consent for commercial communications will remain in effect until you withdraw it, even after the contractual relationship has ended.

How long will we store your data?

Your data will be processed as long as necessary for the purposes they were collected for. After the relationship ends, the data will be stored in a blocked state solely for defending against legal claims and for fulfilling any legal obligations.

Also, with your express consent, we may continue sending you commercial communications even after the contractual relationship has ended.

Who will we share your data with?

As outlined in the section on processing purposes, NATURE TROPICAL FRUIT, S.L.U may share your data with:

Public authorities, regulators, or government bodies when required by law or regulation (e.g., tax authorities).
The entity you designate if you request data portability.
Affiliated or partner companies, with your consent, to provide services through these entities.

As a general rule, no data transfers are made to countries outside the European Economic Area. If international transfers occur, they will be made to countries or organizations providing adequate safeguards or under applicable legal provisions.

What are your rights?

In accordance with current legislation, you have the right to:

Revoke your consent.
Access, rectify, delete, limit, or oppose data processing.
Request data portability.
Not be subject to automated decision-making.

You may also file a complaint with the Spanish Data Protection Agency (https://sedeagpd.gob.es) if you believe your rights have not been respected.

How can you exercise your rights?

We are committed to ensuring the confidentiality of your personal data and enabling you to exercise your rights.

To exercise your rights, you may contact us at rgpd@tropitop.com, stating the reason for your request and the right you wish to exercise. We may ask for a copy of an identity document to verify your identity.

Alternatively, you may send a written request along with a copy of your ID to:
NATURE TROPICAL FRUIT, S.L.U
Carrer Marisol 14, 12539 Les Alqueries, Castellón, Spain

You have the right to withdraw your consent at any time for any processing based on your prior consent.