DATA PRIVACY POLICY PAGE

PRIVACY POLICY

This Personal Data Protection Policy (hereinafter, the "Privacy Policy") governs the processing of personal data of customers and/or prospective customers who contract or are interested in contracting the services of NATURE TROPICAL FRUIT, S.L.U, in accordance with the applicable data protection legislation (Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and guarantee of digital rights).

Who is responsible for processing your personal data?

Holder’s name: NATURE TROPICAL FRUIT, S.L.U

Registered address: Carrer Marisol 14

City: Les Alqueries - Castellón

Postcode: 12539

VAT ID: B44531150

Contact phone: +34 964975107

Email: rgpd@tropitop.com

You confirm and warrant the truthfulness and accuracy of the data provided, and that they reflect your current situation. In this regard, you undertake to notify any changes that may occur, in accordance with the procedure set out in the section relating to the exercise of your rights.

For what purposes will we process your personal data?

We inform you that all data processed by NATURE TROPICAL FRUIT, S.L.U are necessary for the purposes described in this Privacy Policy and failure to provide them would make it impossible to properly manage the relationship with you. Below are the different purposes for which your personal data are processed and the legal bases that legitimise the processing:

I. Processing for performance of the contractual relationship:

  • Manage the business relationship, responding to different requests for information about the services offered by the Controller.
  • Formalise the contractual relationship.
  • Effectively manage, maintain and control the relationship arising from the contracting of services.
  • If you do not authorise the processing of your data for the above purposes, this will not affect the maintenance or performance of the contractual relationship you have with us.

II. Processing based on the legitimate interest of NATURE TROPICAL FRUIT, S.L.U

  • Send you advertising and commercial communications in line with the development of the business, regarding services offered by NATURE TROPICAL FRUIT, S.L.U similar to those contracted.
  • Conduct satisfaction surveys in order to assess your satisfaction with the contracted services, with a view to improving processes.
  • Retain electronic communications maintained with you (via email, chat, SMS, instant messaging apps, social networks or any other means you may use) as well as keep IT and telematic records of access to services for quality and security control purposes or as evidence in judicial, administrative, arbitration or any other proceedings that may arise concerning your request.
  • Carry out analyses and improvements on the website and on our services.
  • Create behaviour models through anonymised data in order to generate new products or services, improve them or improve the service we provide.
  • Properly manage requests to exercise rights under current data protection regulations.
  • Communicate your data to public authorities, regulators or government bodies in those cases where it is necessary by law, local regulation or to comply with regulatory obligations.

III. Processing based on explicit consent:

  • Sending commercial communications, both general and personalised, to offer you services of NATURE TROPICAL FRUIT, S.L.U. These communications may be made by any means, including electronic means.
  • Use of first-party and third-party “cookies” to improve our services and show you advertising related to your preferences by analysing your browsing habits.
  • Following your instructions, in exercising the right to portability, transfer your data to the third party you indicate to us.
  • Please note that consent relating to commercial communications will be maintained until you express your objection, even after the contractual relationship you maintain with NATURE TROPICAL FRUIT, S.L.U has ended.

How long will we store your data?

We will process your data as long as they are necessary for the purpose for which they were collected and, once the relationship that legitimises the processing of your data has ended, they will be stored in a blocked manner for the sole purpose of lodging and defending claims and for potential disclosure at the request of the authorities, only for the time legally established.

Likewise, once the contractual relationship has ended, we will process your personal data for sending commercial communications, provided we have your explicit consent to do so.

To whom will we disclose your data?

Under the terms described in the section on the purposes of processing, NATURE TROPICAL FRUIT, S.L.U may disclose your personal data to the following entities:

  • Public authorities, regulators or governmental or judicial bodies in those cases where it is necessary by law, local regulation or to comply with regulatory obligations. Among others, to tax authorities.
  • If you request the portability of your data, your personal data will be transferred to the entity you designate.
  • Companies owned by or collaborating with NATURE TROPICAL FRUIT, S.L.U, provided that we have your explicit consent and for the purpose of offering you a service with such entities.
  • As a general rule, no data transfers are made to third parties located outside or whose servers are located outside the European Economic Area. However, in those exceptional cases where such international transfers occur, the necessary measures will be taken to ensure they are made to a country or organisation that has provided adequate safeguards or that they can be based on the legitimising principles established by law.

What are your rights?

We inform you that, in accordance with current regulations, you have the right to withdraw the consent given, as well as to exercise your rights of access, rectification, erasure, restriction, objection, the right to data portability and not to be subject to automated decisions.

The data subject is also informed that they may file a complaint with the Spanish Data Protection Agency (https://sedeagpd.gob.es) if they consider that NATURE TROPICAL FRUIT, S.L.U has not duly addressed the exercise of their rights.

How can you exercise your rights?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights.

In accordance with the applicable legislation, you may exercise your rights by contacting us at the following email address rgpd@tropitop.com, indicating the reason for your request and the right you wish to exercise.

If we consider it necessary in order to identify you, we may request a copy of a document proving your identity. Alternatively, you may also send a written request together with a photocopy of your ID card to the following postal address: NATURE TROPICAL FRUIT, S.L.U - Carrer Marisol 14, 12539 Les Alqueries, Castellón.

You have the right to withdraw consent at any time for any of the processing operations for which you have granted it.

Can this privacy policy be modified?

Yes, this Privacy Policy may be updated. The latest update is dated September 24, 2025.

Any possible changes to our Privacy Policy will be published on this website. Therefore, we invite you to review the content of this section periodically.